Agent-Powered Ordering: ezCater Taps Agentforce to Transform Workplace Food Management

ezCater, the #1 food tech platform for workplaces in the U.S., is expanding its collaboration with Salesforce. The Boston-headquartered company is using Agentforce and Data Cloud to help alleviate the challenges of ordering food for the workplace and deliver more personalized customer experiences.
From simpler tasks like modifying the quantity of food ordered to helping customers decide which restaurant to order from, AI agents will transform how ezCater customers order food for their workplace. And if a more complex issue arises, such as a sudden change in location or attendees that require a complete reconfiguration of a food order, Agentforce can automatically escalate the request to a human representative. This smooth transition from autonomous to human-personalized support will ensure that ezCater provides a stress-free experience for its customers.
The challenge: Ordering food for groups at work can be complex, from managing cuisine preferences and staying on budget to ensuring the food arrives on-time and as ordered. The ability to accurately handle a variety of workplace orders and customer requests at scale is crucial for ezCater’s success and requires intelligent automation that reduces manual updates and minimizes errors. 
The opportunity: ezCater is turning to Salesforce to upgrade its systems. With Agentforce and Data Cloud, the company will unite customer data and be able to efficiently handle customer inquiries at scale, regardless of the complexity. 
The Salesforce solutions:
Fast facts: Nearly 90% of employees have a more favorable view of their company when food is provided, according to ezCater’s Food for Work Report. In addition, two-thirds of employees surveyed say free food helps offset their commuting costs, and 67% of hybrid workers say that free food entices them to work in person.  
Customer perspective: “ezCater and Salesforce are a perfect match. Salesforce is more than just a sales tool; it’s a whole ecosystem of technology solutions. We’re looking forward to integrating it into our product to further improve the customer experience and support our sales and customer service teams.” – Erin DeCesare, Chief Technology Officer, ezCater